Shipping & Returns
International Shipping and Customs
Dice Market does not include any VAT or Customs Fees in the cost of international shipping. Should your country charge such fees, you will be assessed those fees by your local respective agencies.
All international orders, with the exception of orders being shipped to Canada, will be shipped via DHL Express Worldwide. This allows the most accurate and timely delivery of your items, at a fair market wide shipping cost. We have worked very closely with DHL to negotiate the best possible price for our international customers. In some case, where DHL Shipping may not be available for to door delivery, Dice Market will substitute USPS Priority Mail with additional added insurance and delivery confirmation, at no additional cost to the customer.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Orders cannot be combined into a single shipment without prior approval.
SHIPPING DISCLAIMER WE ARE NOT RESPONSIBLE FOR THE ITEMS ONCE THEY LEAVE OUR FACILITY.
Dice Market will not assume responsibility for any lost, stolen, or undelivered items once they have left our facility. All claims about missing/damaged merchandise must be made directly with the delivery carrier prior to contacting Dice Market. A processed order usually ships within three to five business days unless otherwise noted. Items ship directly from California via USPS (Mail) and partnered international carriers. Shipping costs can change based on your location. For international orders, actual shipping may exceed product purchase costs. Surcharges can include USPS address correction fees billed to Dice Market when customers provide incomplete or inaccurate addresses. Delivery confirmation numbers and tracking numbers are provided via e-mail for most orders if accurate e-mail addresses are provided when orders are placed. E-mails are can be blocked by anti-spam software from some e-mail services. Any changes to delivery address must be requested prior to emailed shipping confirmation. Dice Market will not be held liable for undelivered items due to change of address.